Frequently Asked Questions

Registration

Why do I have to pay an entry fee of $150?

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Your entry fee of $150 per person helps us to cover some of the logistics and safety costs of running an epic event like this; from fundraising support in the lead up to the event, printed map books, snacks and water, lighting, portaloos, and first aid.

Check out this useful infographic to see what is covered by the registration fee.

The entry fee allows Camp Quality to reduce overheads and direct more money towards our work.

Do you offer a discount on entry fees if I book early, or in a group?

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Camp Quality's Trek is a fundaising event where the entry fee helps us to cover some of the costs for event logistics and safety which includes and this fee allows Camp Quality to reduce overheads and direct more money to our work. 

For this reason, we are not able to offer an early bird or group entry discount.

Your entry fee covers things such as:

  • marquees, portaloos, lighting
  • first aid providers and emergency service support
  • water and snacks for participants and volunteers
  • entry bibs which include a timing chip 

Can I get a refund if the event is cancelled?

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If the Event is cancelled due to government-imposed Covid-19 restrictions, or Camp Quality determines, that the Event cannot be held in a Covid-safe way, Camp Quality will offer you a full refund of your registration fees. 

If the Event is cancelled due to extreme weather risks, bush fire risk, Camp Quality being unable to deliver the event safely due to restrictions imposed upon it by land holders, stakeholders,  inability of key suppliers to support the event or any such similar circumstance, Camp Quality will offer a 50% refund of registration fee.  

Please note that that all funds raised for Camp Quality up to the date of event cancellation are non-refundable and may be used by Camp Quality for its charitable purposes.

Please refer to Event Terms and Conditions for more information.

Read Event Terms and Conditions

Do I need to be 18 years old or more to participate?

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Yes. As this is an endurance challenge, it is not suitable for kids. All participants must be 18 years old or over by the first day of the event. 

Managing your Team

Can we have more than 3 people in a team?

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AbsolutelyYou can bring 50 friends along if you likeIf your team is made up of more than six people, we can set you up as a Super Team.  
 
A Super Team is made up of several smaller teams, (or sub-teams) of 3-6 people. It is important that you choose the group of people that you want to walk with at the event.
You must stay with them at all times while you are out on the trail. This is a safety requirement. 
 

Check out this infographic which explains how a Super Team works in more detail.

And if you have more questions, get in touch with us at [email protected] or call us on 1300 662 267. 

Does our team need to have a captain?

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The first person who registers the team will automatically be nominated as the Team Captain. If we need to get in touch with you as a group by phone, we will try the nominated Team Captain first. 

Don't worry! You can make changes to team captains and team members in the lead up to the event by logging in to your fundraising dashboard.
 

Can we make changes to the Team on the day of the Event?

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Yes, we understand sometimes life gets in the way of plans.

If you need to swap a team member on the day of the event, there are certain conditions that need to be met. This includes ensuring that your new team member is physically and mentally prepared for the challenge that lays ahead. 

A fee of $30 per person needs to be paid at the Start Line registration to cover administration costs. 


Do I need a Support Crew?

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No. You do not need a Support Crew to participate in Trek. 

You will need to arrange for friends or family to drop you off at the Start Line at Bobbin Head and collect you at the Finish Line at Balgowlah Heights. 

Parking is limited. We recommend that the entire team carpool in one car for arrival and departure wherever possible. 

While you should aim to be self-sufficient, Fun Stops will supply water refill stations, portaloos, qualified first aid responders and light snacks such as muesli bars and fruit.

As most people will be coming through Fun Stop 3 – Sokol Club around dinner time, a hot meal will be provided. Gluten free, vegan and vegetarian options will be provided.

View this infographic so you know what to expect from event weekend. 

What happens if we are a team of 3 and one of our team members can't attend or gets injured on the trail?

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For full information, please read through the 'During the Event' section of the Event Rules

During the Event Rules

Rule 6 - A Team can only commence the Event with the minimum number of three participants. At least one Participant of original team of three must participate in the Event. A team entity cannot be substituted with all new participants either prior to or during the event.

Rule 7 - A team can substitute team participants at the Start line, provided that at least one original participant commences the Event on Event day. An administration fee of $50 is payable by new team participants on the day to cover processing/staff overheads. No substitutions can be made to any team after a team has commenced the Event.

Rule 8 - Event teams must stay together at all times on the event trail. Camp Quality will monitor participants’ arrivals at each Fun Stop. Where it is found that team members are separated, those participants at the Fun Stop will be held by Camp Quality at the Fun Stop until the team is reformed.

Rule 11 - To retire, participants must do so at a Fun Stop. Where a participant retires from a team of three, remaining team members will be required to join another team for safety.

Fundraising

Is fundraising compulsory?

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Yes. Each team member commits to raising a minimum of $450 per person. 

The $450 you raise, must be showing in full on your personal fundraising page by Friday 20 May, 2022.

Trekkers are encouraged to commit to higher fundraising goals which means you will be eligible for some great incentives. 

What cool stuff can I earn if I raise $750 or more?

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We have got some great incentives lined up for you.

Raise $750 and earn yourself...*

  • A Camp Quality Bucket Hat
  • A chance to WIN 1 of 2 x $250 Anaconda vouchers*

Raise $1,500 and receive all of the previous status benefits plus...*

  • A special bronze bib to wear on event weekend so everyone can see the difference you have made for kids facing cancer!
  • A chance to WIN 1 of 2 Garmin watches*
  • Get your $150 entry fee refunded*

Raise $5,000 and receive all of the previous status benefits plus...*

  • We'll swap your bronze bib out for a silver one to wear with pride on event weekend!
  • 10 x entry tickets into Camp Quality's next major raffle*
  • A golf buggy ride from the Finish Line to your car*
  • Your choice of start time*

Raise $12,000 and you'll get all of the other status benefits plus. the following extra kudos...*

  • We'll swap your silver bib for GOLD so everyone on the trail can see you as the legend you are!
  • Jump the queues! Get a red carpet entry through registration at the Start Line!
  • A private dining area at Fun Stop 3 for your team (up to 6 people)*
  • Select your favourite team song to be played as you cross the Finish Line!
  • Receive a bottle of champagne on arrival at the Finish Line. 
  • An additional 10 x tickets into Camp Quality's next major raffle*
  • A personal THANK YOU call from the CEO of Camp Quality
  • Recognition in Camp Quality's annual report

Terms and conditions apply. You can check them out from within your fundraising dashboard. 

How can I get help with my fundraising?

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We have plenty of ideas on our fundraising tips and resources page.

Of course, you can call one of our team on 1300 662 267!

What happens if I don't raise the $450 minimum required before the day of the event?

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When you sign up to Trek, you agree to raise the minimum of $450 required by the day of the Event. 

If you have not raised the minimum required, there are a few options. You can make a tax deductable self donation to your fundraising page on the day to bring your fundraising up to the minimum required to participate. Or you could choose to pull out of the event. Note that we cannot offer refunds on registration fees or money raised if you choose to withdraw. 

Fundraising may sound daunting, but it's often easier than you think. Check out our Fundraising Tips and Resources page for ideas. Whether you sell fundraising chocolates, have a bake sale, put a poster up at work, host a movie night, or ask people to give up their takeaway coffee for a few weeks and donate the money to your page, you'd be surprised how quickly the money adds up. 

Give us a call if you need more ideas. We're here to help!

Preparation

Will I be walking at night?

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Most teams will walk part of the trail in the dark. We recommend doing at least one training walk at night time so that you can be prepared physically and mentally for event day.

We suggest you walk the last section of the event trail prior to the event in the dark as this will be where most people will be walking during darkness. 

For more information about each section of the trail, visit our Trail Page

Are there any special event rules that I need to be aware of?

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Yes. Please ensure you are familiar with the event rules prior to the event. 

You will also be required to watch a compulsory safety briefing video in the lead up to the Event. The link will be emailed to you in May 2022.

Read the Event Rules

The rules are designed to ensure a successful and safe event for all participants, volunteers, staff and contractors before the event and during the event. 

What gear do I need to bring?

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There are items that are compulsory for you to carry during Trek, and there are items that are recommended. 

Download the Trek Gear List below, and of course give us a call on 1300 662 267 or email us at [email protected] if you have any questions. 

 

Download your Trek Gear List here

How do I get to and from my car?

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While you don’t need a support crew for Trek, getting some friends and family involved to help you get to and from the Start Line will make your Trek experience more enjoyable.

Parking is limited at the Start Line, plus you will be walking 50kms away from your car.

We advise you to recruit some friends or family members to drop you off to the Start Line registration and pick you up from the Finish Line.

Most people will take between 17-19 hours to walk the 50km trail. It is likely that you will cross the Finish Line somewhere between 10pm Saturday night and 2am Sunday morning. Of course, this could vary greatly depending on your level of fitness and preferred walking speed.

We recommend that you organise to have friends or family members pick you up and drive you home if it is relatively close by. Or consider booking some accommodation nearby so you can shower rest and enjoy a celebratory breakfast before heading home the following day.

What time do I start walking on Event weekend?

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Your team will be allocated a start time a few weeks before the event by Camp Quality. Teams must start at the time they have been allocated. 

If you would like to choose your own start time from the allocated waves, your team will need to raise $5,000 per person. Check out the other Fundraisng Rewards on offer. 

Covid-19

How is Camp Quality dealing with Covid-19 risks?

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Camp Quality supports children and families impacted by cancer. Many TREK participants will be from, or connected to, these families.  

To protect our community, some of whom are immune compromised and therefore exposed to greater risk in the current COVID-19 pandemic, proof of fully vaccinated status, or a recognised medical exemption*, is a condition of entry to this event.  

*If relying on a medical exemption, a negative result to a Rapid Antigen Test, supplied by Camp Quality free of charge, may be required.

Please note that Event participants’ COVID-19 vaccination certificates or medically sensitive information will not be collected or held by Camp Quality other than a simple Yes’/tick that we have sighted your vaccination certificate or medical exemption 

Camp Quality continues to monitor State and Federal Government advice and reserves the right to change the Event entry requirements pursuant to health guidelines or mandated restrictions in place at the time of the Event.

Do I need to be fully COVID-19 vaccinated to take part in Camp Quality Trek?

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In short yes.

As an organisation dealing directly with those affected by cancer (in particular children) we have a responsibility to protect those individuals. With some TREK event participants walking to support a family member with a cancer diagnosis we need to minimise risk of transmission where possible.

We also continue to monitor both the State and Federal Government advice, and reserves the right to change our entry requirements, pursuant to health guidelines in place at the time of the event.  

I have a medical exemption, can I take part in Trek?

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For those with a valid medical exemption please contact Camp Quality so we are aware of your status. With a valid exemption provided to Camp Quality in advance of event you will be able to participate.

How will you check my vaccination status?

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Vaccination certificates will be sighted by Camp Quality staff on the morning of event day as part of the registration process. Please ensure you have a downloaded copy of the certificate on your device in case there is limited internet connectivity in the National Park.

What is Camp Quality's interpretation of fully vaccinated?

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Camp Quality requests all event participants are fully vaccinated with at least two doses of a TGA approved vaccine that makes the individual eligible for a valid certificate issued by the Australian Immunisation Register.

Booster doses are encouraged but not mandatory at this time, however this may be subject to change in line with updated government advice/restrictions.  

What about my choice to be vaccinated or not?

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Camp Quality respects everyone’s right to choose, however we also have to balance the risk to the community we support. We also continue to monitor both the State and Federal Government advice, and reserve the right to change our entry requirements, pursuant to health guidelines in place at the time of the event. 

The Trail

How long does it take to walk the entire 50km trail?

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Most people will take between 17- 19 hours to walk the entire 50km trail. 

Of course it depends on your level of fitness. You should only ever go as fast as the slowest member of your team. 

Please refer to the Trail page for more information on each section. 

Can I take my pram on the trail?

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The trail is predominantly bush and recreational trails with uneven surface. For this reason, it is not suitable for a pram. 

Please note that Trek is also restricted to participants 18 years old and over.

Will I get a map to follow?

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Printed map books will be mailed to all participants prior to the event. 

Downloadable maps for each section will be available on the website shortly. 

What kind of support do I get from Camp Quality?

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Camp Quality provides full support for the duration of event weekend and in the lead up to the event. This includes permits, fundraising support, printed map books, snacks and water, portaloos and of course, First Aid services. 

You can view this handy infographic which will help you to understand what to expect while you are out on the trail. 

Event Postponement

What if I can’t make the new date?

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There are two options for you. You can either;  

a) Transfer the registration to another person who is interested in taking your place and ask them to reimburse you for the registration fee.  
Please get in touch with us in writing to make the changes in our system.  
 
Your replacement person must agree to all of the Event Terms and Conditions, Waiver and Fundraising Guidelines before we can transfer the registration over to them. The $30 administration change fee will be waived in this case. 

b) Let us know in writing and we will offer you a 50% refund of your registration fee as per our Event Terms and Conditions

What if I can make the new date but some or all my team members can’t?

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To help us continue our mission helping kids and families facing cancer, we’d prefer your team mates to seek out someone who can take their place.  

a) You can transfer the registration to another person who is interested in taking your place and ask them to reimburse you for the registration fee. Please get in touch with us in writing to make the changes in our system.  
 
Your replacement person must agree to all of the Event Terms and Conditions, Waiver and Fundraising Guidelines before we can transfer the registration over to them. The $30 administration change fee will be waived in this case. 

b) Let us know in writing and we will offer you a 50% refund of your registration fee as per our Event Terms and Conditions.

Can I get a refund of my registration fee?

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If you are not able to participate in the proposed new date and are not able to find someone to take your place, you can receive a 50% refund on your registration fee as per our Event Terms and Conditions.

Why can’t I get a full refund of my registration fee?

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Planning an epic event like Trek is a huge undertaking which is why we charge a registration fee. Your entry fee of $150 per person helps us to cover some of the logistics and safety costs, from fundraising support in the lead up to the event, printed map books and event bibs with timing chips, snacks, water, lighting, marquee hire, portaloos and first aid and more.   

Some things, like severe weather events are out of our control, and happen after we have either paid in full for or paid for a significant portion of these services. This is why our Event Terms and Conditions state; 

‘…If the Event is cancelled due to extreme weather risks, bush fire risk, Camp Quality being unable to deliver the event safely due to restrictions imposed upon it by land holders, stakeholders, inability of key suppliers to support the event or any such similar circumstance I am entitled to a 50% refund of registration fee.’ 

Your registration fee helps to cover some of these costs which means we can reduce overheads and direct more money towards our mission of supporting kids and families facing cancer. See what your registration fee covers here.

Can I get a refund of my fundraising? 

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As soon as you receive funds on your fundraising page, Camp Quality puts that money to work to give kids facing cancer the chance to be kids again, with services and programs designed to change the cancer story: in hospital, online, at school or away from it all. This is why our Event Terms and Conditions state that your fundraising is not refundable.

If I can’t make the new date, can I transfer my fundraising to another Camp Quality event instead?

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We may be able to transfer your registration fee to another event where a registration fee is involved. However, many other Camp Quality events do not attract a registration fee.

Please get in touch with us if you would like to transfer your registration to another Camp Quality event and keep fundraising.  

What if I have qualified for a fundraising incentive but cannot make the new event dates?

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Fundraising incentives are only available for participants who transfer their registration to the proposed alternative Trek date.

Will my fundraising get carried over to the new event date?

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Yes, your fundraising will automatically get carried over to the proposed new Trek date for 2022. 

Event Rules

Where can I find the Event Rules?

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The Event Rules form part of the Terms and Conditions of the Event which you agree to when you sign up. 

You can also check them out at the link below or in your fundraising dashboard.

Read the Event Rules

Do I need to stick with my team members for the whole event?

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Yes. It's for your safety.

Camp Quality will monitor participants’ arrivals at each Fun Stop. Where it is found that team members are separated, those participants at the Fun Stop need to wait for their team members.

Once everyone has reunited, and is well rested, you can continue on the next leg of your journey. 

If you are part of a Super Team, you can walk together as a large group, but you must stay with your Sub-Team at all times throughout the event.

A Super Team is made up of several smaller teams, (or Sub-Teams) of 3-6 people. It is important that you choose the group of people that you want to walk (or run) with at the event.
You must stay with them at all times while you are out on the trail. This is a safety requirement. 
 

Check out this infographic which explains how a Super Team works in more detail.

Is there any type of equipment that is compulsory?

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There are items that are compulsory for you to carry during Trek, and there are items that are recommended. 

Download the Trek Gear List below, and of course give us a call on 1300 662 267 or email us at [email protected] if you have any questions. 

 

Download your Trek Gear List here

Are there any special event rules that I need to be aware of?

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Yes. Please ensure you are familiar with all of the event rules prior to the event. 

Some of the most important Event Rules have been highlighted in your Event Guide. Every participant will be mailed a hard copy of the Event Guide. You can also download a copy of the Event Guide here.  

You will also be required to watch a compulsory safety briefing video in the lead up to the Event. The link will be emailed to you in May 2022.

Read the Event Rules

The rules are designed to ensure a successful and safe event for all participants, volunteers, staff and contractors before the event and during the event. 

Still have questions?

1300 662 267