FAQs

Fundraising

Once I’ve signed up, what’s next?

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After you sign up you will receive a confirmation e-mail with login details for your online fundraising page and instructions on how to personalise it and share your page with your friends. We will be here to help you every step of your Camp Out adventure.

What are ways I can spread the word? 

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You can spread the word by simply posting on facebook, sending out an email, SMS message or giving your family and friends a phone call. 

Are there any rules about fundraising I should know about?

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Yes, there are rules to ensure your fundraising is compliant with local fundraising legislation in your State. When you sign up, you will receive an email from us with you Authority to Fundraise and terms & conditions to help with your compliance. If you have any questions regarding this please email [email protected] 

My fundraising page

I'm having trouble using my online fundraising page.

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If you need help please send an email to [email protected] with your page details and we’ll get in contact with you.

I created two fundraising pages by mistake, how do I delete one?

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We can remove the duplicate page for you, send an email to [email protected] with your page details and we’ll get this fixed asap.

I have lost the login details for my online fundraising page.

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Please get in touch with us via email [email protected] or call (02) 9876 0500 and we’ll be able to resend the details to you.

What is the link to my online fundraising page? 

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You would have received this link in your initial registration confirmation email. If you can’t find it please just get in touch with us at [email protected]

I want to change my profile picture on my online fundraising page.

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You can login into your online fundraising dashboard here and follow the steps to change your profile picture.

Donations

Do I need to remit the funds donated to my online fundraising page? 

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You don’t need to worry about the funds on your online fundraising page, as these donations come straight through to Camp Quality.

How can someone sponsor me by credit card?

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People can make a donation using credit card or paypal on your online fundraising page. Once the donation has been made, the donor's name and amount donated will appear at the bottom of your page (unless they choose to remain anonymous) and your page fundraising tally will automatically update with their donation. They will receive an automatic tax-deductible receipt via email as well.

How do I upload cash 'offline' donations to my page?

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If you’ve received cash and want to add it to your Camp Out page, all you have to do is: Login to your dashboard, go to ‘My Donations’ and click ‘Add Offline Donation’. Fill in the details to issue a receipt to the individual who gave you the cash. If you get stuck, please send an email to: [email protected]