FAQs

BEFORE CAMP OUT

What is Camp Quality's Camp Out?

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On Saturday, 29 July Camp Quality’s Camp Out asks Aussies to camp away at an NRMA Holiday Park or Resort, or pitch a tent in their own backyard or lounge room, so kids can have a break from cancer on a Family Retreat.

How do I Camp Out?

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It's easy!

1. Sign up here and you'll receive your very own fundraising page.

2. Ask your friends for support.

3. Sleep away from your bed on Saturday, 29 July at a NRMA Park or Resort, or in your own backyard or lounge room.

How much does it cost to sign up?

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Signing up for Camp Out is completely free!

When do I Camp Out?

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Camp Quality’s Camp Out will take place on Saturday, 29 July 2023.

Who can participate? 

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Camp Out is open to anyone and everyone. It’s the ideal family camping activity where you sleep away from your bed, whether it be with NRMA Parks and Resorts or in your own backyard or lounge room.

I want to get my workplace involved. How can I do this?

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Your place of work can get involved in Camp Out by signing up as a workplace team here. Once you have signed up, you can share your team page link and ask staff to join your team. If you need any assistance in setting up a team for your workplace, please email [email protected].

What support will I receive from Camp Quality?

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Our Camp Out team will support you every step of the way with your fundraising. We will be there from when you sign up right through to the night of Camp Out on Saturday, 29 July!

Once I've signed up, what next?

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After you sign up you will receive a confirmation email with login details for your online fundraising page. This will include instructions on how to personalise your page and share it with your friends. We will be here to help you every step of the way throughout your Camp Out adventure.

FUNDRAISING

How do I let people know I'm taking part in Camp Out? 

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You can spread the word by simply posting on Facebook, sending out an email and SMS message, or giving your family and friends a phone call. For more ideas, visit our Fundraising Tips Page here.

Are there any tips and tricks for fundraising? 

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Click here to get some basic tips and tricks to get started with your fundraising. Don’t forget your dashboard includes everything you need to spread the word about your challenge.

Are there any rules about fundraising I should know about?

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Yes, there are rules to ensure your fundraising is compliant with local fundraising legislation in your state or territory. When you sign up, you will receive an email from with Terms & Conditions to help with your compliance. If you have any questions regarding this, please email [email protected].

MY FUNDRAISING PAGE

How do I set up my online fundraising page?

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Once you’ve signed up, you’ll automatically be given your very own fundraising page where you can update your profile image, explain why you're camping out, and share photos with your friends and family. You can kickstart your fundraising by donating to your own page. Research shows those who do this raise one-and-a-half times more! Make sure you share your page link on Facebook or Instagram so your friends know what you’re doing and can support you.

How do I join a team? 

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Joining a team is easy! Go to the Team Page. If you can't find it, use the 'find a friend' search bar in the top right-hand side of the website, and type in the team page you're looking for. Click on the 'join us' button, which will direct you to the sign-up form. Once you've completed this form, you will be part of the team.

I'm having trouble using my online fundraising page.

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If you need help, please send an email to [email protected] with your page details and we’ll get in contact with you.

I created two fundraising pages by mistake. How do I delete one?

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We can remove the duplicate page for you. Send an email to [email protected] with your page details and we’ll get it fixed ASAP.

I have lost the login details for my online fundraising page.

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Please get in touch with us via email [email protected] or call (02) 9876 0500, and we’ll be able to resend the details to you.

What is the link to my online fundraising page? 

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You would have received this link in your initial registration confirmation email. If you can’t find it, please get in touch with us at [email protected].

How do I change my profile picture on my online fundraising page?

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You can login into your online fundraising dashboard here and follow the steps to change your profile picture.

What are badges?

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Once you sign up and have your online fundraising page, you will be able to earn and receive virtual badges to mark milestones for your Camp Out. Your badges are displayed on your online fundraising page. Find out what badges you can earn by visiting your dashboard.

DONATIONS

How can I upload cash donations to my online fundraising page? 

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If you’ve received cash and want to add it to your fundraising page, all you have to do is:

1. Log in to your dashboard.
2. Go to ‘My Donations’ and click ‘Add Offline Donation’.
3. Fill in the details to issue a receipt to the individual/team who gave you the cash.

If you get stuck, please send an email to: 
[email protected].

How do I get my supporters to donate?

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Check out our fundraising tips on the Camp Out website at the resources page! Remember the more people you tell, the more successful you will be with fundraising. Direct friends, family and colleagues to your fundraising page by emailing them the link or sharing it on your Facebook page.

How can someone sponsor me by credit card?

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People can make a donation using credit card or PayPal on your online fundraising page. Once the donation has been made, the donor's name and amount donated will appear at the bottom of your page (unless they choose to remain anonymous) and your page fundraising tally will automatically update with their donation. They will receive an automatic tax-deductible receipt via email as well.

I've received a cash donation. What do I do?

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If you’ve received cash and want to add it to your Camp Out page, all you have to do is:
1. Log in to your dashboard.
2. Go to ‘My Donations’ and click ‘Add Offline Donation’. Then fill in the details to issue a receipt to the individual/team who gave you the cash.

If you are having issues, please email [email protected].

Please note, all funds received via your online fundraising page go straight through to Camp Quality's bank account.

Can I get the fund I raise matched by my employer?

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Yes! Don't be afraid to ask your employer to sponsor any donations raised by dollar matching. Let us know if you need help asking your workplace by emailing [email protected].

AFTER CAMP OUT

Can I receive donations after Camp Out?

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Yes! Your Camp Out fundraising page will stay open until 31 August for any last minute donations.    

Need more information?

If you're not quite ready to sign up yet, you can email us at [email protected]