BEFORE YOUR BIG RIDE
What is Camp Quality's Big Ride for Little Kids?
Camp Quality’s Big Ride for Little Kids is a fun ‘virtual' cycling challenge event that runs throughout March. Participants are able to select a target goal of 100km, 200km, 300km or choose their own. Whether it’s on the road, in the gym or at home, you’ll have the chance to smash your fitness and fundraising goals how you want.
How much does it cost to register?
Registering for Big Ride for Little Kids is completely free! Click here to register now!
Once I’ve registered, what’s next?
After you register you will receive a confirmation email with login details for your online fundraising page, as well as instructions on how to personalise it and share it with your friends. You’ll also receive our tips on how to upload your kms on your page.
When can I start?
Big Ride for Little Kids starts on the 1st of March and ends on the 31st of March.
Who can participate?
Big Ride for Little Kids is a virtual cycling challenge event open to anyone.
Where do the funds I raise go?
The money that you raise will help thousands of children and families facing cancer benefit from our programs and services. For information on how we help, click here.
What support will I receive from Camp Quality?
Our Big Ride for Little Kids team will be there to support you every step of the way. To contact us, give us a call on 02 9876 0500 or email us at email@example.com.
Where can I ride?
Provided that you ride in a legal and safe manner, it is entirely up to you! It doesn't matter whether you are riding on road, off road, in the gym, at home or to work – it will all count towards your challenge. Please make sure that all riding is in compliance with all laws of the jurisdiction(s) in which you are riding.
Can I compete in another country?
Yes, absolutely! Just use Strava, MapMyFitness/Ride or another GPS-enabled device to record your ride and upload it to your Big Ride for Little Kids dashboard.
Are all styles of bikes eligible for the challenge?
Yes! You can use any style of bicycle, provided that it is not considered a motor vehicle. You can also take part in other modes of human-powered transport such as rollerblading, scootering and wheel chairs.
What happens if I don't reach my goal?
That's OK! You can increase or decrease your goals at any point throughout the challenge on your dashboard. Please get in touch with the team if you need help adjusting your goal by emailing firstname.lastname@example.org.
How can I withdraw from the challenge?
If you've changed your mind about taking part in Big Ride for Little Kids, we completely understand. There is no entry fee or minimum fundraising amount. Your profile will remain active, however, you can get in touch with the team if you need help deleting your page by emailing email@example.com.
Are there any tips and tricks for my fundraising?
We have heaps of tips and tricks available to help you. Visit our resources page and look out for our emails too! The Big Ride for Little Kids team will also be able to assist with any questions you may have.
How do I get my supporters to donate?
Check out our fundraising tips on the Big Ride for Little Kids page. Remember the more people you tell, the more likely they are to support you. Direct them to your fundraising page by emailing them the link, or share your page on Facebook, LinkedIn and Instagram.
Are there any rules about fundraising I should know about?
Yes, there are rules to ensure your fundraising is compliant with local fundraising legislation. Once registered, you will receive an email from us with your Authority to Fundraise and Terms & Conditions to help with your compliance.
YOUR FUNDRAISING PAGE
How do I set up my online fundraising page?
Once you’ve registered, you’ll automatically be given a personal fundraising page. You'll be able to update your profile with details about your Big Ride for Little Kids and share photos with your friends and family.
You can kickstart your fundraising by donating to your own page, as research shows that those who do this raise one-and-a-half times more! Make sure you share the link on Facebook, Instagram and LinkedIn so your friends know what you’re doing and can support you.
I'm having trouble using my online fundraising page.
Please send an email to firstname.lastname@example.org with your page details.
I created two fundraising pages by mistake, how do I delete one?
Email email@example.com with your page details and we can delete the duplicate page for you.
What if my spin bike doesn't provide a distance measurement?
If you want to add your spin bike kms to your Big Ride for Little Kids page – you absolutely can! You can use the following conversion chart as a guide:
Duration Effective distance
15 minutes 7.5 kilometres
30 minutes 15 kilometres
45 minutes 22.5 kilometres
60 minutes 30 kilometres
What if I lose the login details for my online fundraising page?
Please get in touch with us via firstname.lastname@example.org and we’ll resend the details to you.
What is the link to my online fundraising page?
You would have received this link in your initial registration confirmation email. If you can’t find it please email email@example.com.
Can I change the profile picture on my fundraising page?
Yes, you can do this by going into 'My Dashboard', clicking on your profile picture, then clicking 'Upload File'.
What are badges?
On your fundraising page, you will be able to earn and receive virtual badges that celebrate different fundraising and distance milestones.
TEAMS AND WORKPLACE TEAMS
How do I create a team?
When registering, select the second option, and sign up as A Team.
If you are already registered, click the Create a Team button on your Fundraising Dashboard.
Other participants can then create their own individual account, by clicking the Join Team button on your team page. This will automatically attach them to your team.
How do I join a team?
If you are yet to sign up, ensure that your Team Leader (the person who created the team) sends you the link that's available to join as a team member.
If you have already signed up as an individual but would now like to join a team, click the Join Team button on your team page to automatically attach yourself to your team.
If you are still unable to join your team, please email your details and the name of the team to firstname.lastname@example.org.
How many people can I have in my team?
As many as you like! There is no limit.
How do I create a workplace team?
Your workplace can get involved by registering here and setting up a team page. Once you have a team page you can share the link and ask your collegues to join. If you need any assistance in setting up a team for your workplace, please email email@example.com.
If you want to make your team private, just untick the 'public' box when registering. For help when registering, email firstname.lastname@example.org.
Can I remove a member from my team?
Sometimes participants join your team by accident or because they're looking for other people to ride with in the challenge. As the team leader, it is your choice whether a participant should be on your team or not.
If you need to remove a participant from your team, you can click the Remove Text link next to the participant, which is visible on the Team Members page of your Team Dashboard.
Can I change my team name?
After a team has been created, the team leader can change the team name at any time.
To change the team name, go to the Update Team Details page of the Team Dashboard.
The team page's URL cannot be changed once the team has been created and shared.
Can I be on multiple teams?
Unfortunately, no. Once you've registered with your email address, you can only be on one team.
Which rides will count towards my total?
Any kilometres ridden throughout the challenge!
How can I log my rides/kms?
All the different rides you've completed will be added to your profile either through Strava, Fitbit, Garmin, MapMyFitness or manually. There are two main ways to add kilometres to your individual Big Ride for Little Kids page:
1. You can connect your Strava, Fitbit, Garmin or MapMyFitness account to the Big Ride for Little Kids platform. Each ride you complete will be automatically synced to your fundraising page. To do this, simply go to Connect to Strava/FitbitGarminMapMyFitness in the left-hand menu of your dashboard.
2. Add your rides manually via the 'add manual rides' tab on your dashboard or through the 'manual entry' option on the mobile view.
Why aren't my ride kms updating?
While you can add test rides to your challenge page before March 1, the overall total will remain at 0km until the challenge commences on March 1.
All test rides will be automatically removed from the platform on March 1 and do not count towards your challenge. We allow you to add test rides prior to this date in order to get comfortable with how the platform will work once the challenge's ride period commences.
During the challenge, you might experience a little delay between seeing the activity on your page if you’re using an app. This is due to a limit on syncs per day between some third-party apps. If you want instant gratification – we recommend logging your activity manually!
How do I change my km goal?
To change your km goal:
- Log into your profile.
- Navigate to 'My Fitness Activity'.
- Scroll down to 'Set Your Target Distance'.
- Change the distance.
- Click 'Save'.
TRACKING KMS VIA APPS
How do I connect Strava/Fitbit/MapMyFitness/Garmin?
1. Log into your Camp Quality account.
2. Hover under your name on the top right and select 'My Fitness Activity'.
3. Click on the Strava/Fitbit/MapMyFitness/Garmin logo under 'Connect your preferred fitness app'.
4. Log into your Strava/Fitbit/MapMyFitness/Garmin account and it should automatically sync.
The Big Ride for Little Kids platform will pull your rides across from Strava/Fitbit/MapMyFitness/Garmin provided the ride is saved as 'public', your profiles master privacy setting isn't enabled, and it is saved as a 'cycling' activity type.
How do I disconnect Strava/Fitbit/MapMyFitness/Garmin?
If you would like to disconnect your Strava, Fitbit MapMyFitness or Garmin account, preventing any future rides from syncing, you can disconnect it from the Connect Apps page on your dashboard.
No further ride information will be pulled across from Strava, Fitbit, MapMyFitness or Garmin once it has been disconnected.
Why isn't my ride syncing?
There's three common causes for rides not syncing.
If your ride doesn't sync with your online page within three days of saving it, then you may need to check the following possible causes:
- The platform was connected after the ride is recorded: we can only pull rides across that are saved after you have connected your account with the Big Ride for Little Kids platform. No rides prior to this time will be brought across to your page.
- Privacy settings: if the ride is saved as ‘Private’ or you have your ‘Enhanced Privacy’ master setting enabled in your account, you cannot sync the ride to our platform. This ride will not be pulled across if you change the privacy after the fact, either, so you will need to export the GPX file and import it on the Add/Delete Ride page of your Big Ride for Little Kids Dashboard.
- Wrong activity type: Big Ride for Little Kids can only pull 'Rides' across, so if your activity has accidentally been saved as a Run or other non-cycling activity type, then it will not sync across to your Big Ride for Little Kids page.
Can I use Runtastic, Google Fit, and Apple Watch etc?
Unfortunately, the platform used doesn't have an automated connection with Runtastic, Google Fit, Apple Watches and other devices and apps. However, you can still use these devices/apps to take part.
You can manually enter in a ride to represent the distance recorded during your cycling. You can do this via the 'My Fitness Activity' page on your dashboard.
Do I need to remit the funds donated to my online fundraising page?
All donations made are automatically remitted to Camp Quality.
Are donations tax deductible?
Any donation over $2 is tax-deductible. A receipt will be sent to the email address you provide when making a donation.
I’ve raised funds on Facebook but they’re not showing up on my page.
Facebook donations are handled by a third party and, unfortunately, we can’t sync these donations with your personal fundraising page due to limitations within the Facebook Donate functionality. We advise you do not use the Facebook Donate button to raise funds and recommend that you simply share the link to your fundraising page on your social media pages.
How do I upload cash 'offline' donations to my page?
If you’ve received cash and want to add it to your fundraising page, all you have to do is: Login to your dashboard, go to ‘My Donations’ and click ‘Add Offline Donation’. Fill in the details to issue a receipt to the individual/team who gave you the cash. If you get stuck, please send an email to: email@example.com.
How do I say 'thanks' to my donors?
You should always say thank you to the amazing friends, family and colleagues who sponsor your challenge so we have provided two easy ways to say thanks:
Below each donation will be a 'Say Thanks' button (you will only see the link while logged in). You can click on this link to write a public thank you message to your donor and they will be notified of your gratitude by email.
You can also find a 'thank you' email template in your rider dashboard, which you can copy and paste into an email to your donor to thank them privately.
Who was my anonymous donor?
Lots of people are curious about who donates to them anonymously – but unfortunately as the donor has elected to remain anonymous, we are unable to share this information with you.
You can, however, ensure that the generous supporter is aware of your gratitude for their support by leaving a thank you message on their donation. Just press the 'Say Thanks' link under the donation (you must be logged in to see this link) and write a message. The donor will be notified by email.
How can I turn donation notifications on/off?
You can be notified each time a person donates to your challenge via email.
You can turn this setting on/off using the check box on the Edit My Page area of your dashboard.
How can someone sponsor me by credit card?
People can make a donation using credit card or PayPal on your online fundraising page. Once the donation has been made, the donor will appear at the bottom of your page (unless they choose to remain anonymous) and your page fundraising tally will automatically update with their donation. They will receive an automatic receipt via email as well.
AFTER YOUR BIG RIDE
When are donation receipts issued?
All donations, regardless of value, will be receipted within five minutes of the funds being deposited. All donations over the value of $2 are tax deductible.
We cannot receipt the donation until the funds have been received.
I've received a cash donation. What do I do?
If you’ve received cash and want to add it to your fundraising page, all you have to do is login to your dashboard, go to ‘My Donations’ and click ‘Add Offline Donation’. Fill in the details to issue a receipt to the individual/team who gave you the cash.
Can I get the funds I raise matched by my employer?
Yes! Don't be afraid to ask your employer to sponsor any donations raised and dollar matched. Let us know if you need help asking your workplace by emailing firstname.lastname@example.org.
Get in touch
Visit our FAQs page or contact the Big Ride for Little Kids team.
02 9876 0500
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