Frequently Asked Questions

Before your Big Ride

Will the event still go ahead in 2020 given the current COVID-19 developments in Australia?

Yes. Big Ride for Little Kids is a virtual cycling challenge event which you can do whenever, wherever or however you want.

What is Camp Quality's Big Ride for Little Kids?

Camp Quality’s Big Ridefor Little Kids is a fun ‘virtual' cycling challenge event, starting on Monday 1st March 2021 for the first two weeks of March. Whether it’s on the road, in the gym or at home, you’ll have the chance to smash your fitness and fundraising goals how you want.

How do I join the challenge?

All you have to do is commit to cycling either 50km, 100km, or 150km from March 1-14 to join the challenge. Whether it’s on the road, in the gym or at home, you’ll have the chance to smash your fitness and fundraising goals how you want. Register here to get started

How much does it cost to register?

Registering for Camp Quality's Big Ride for Little Kids is completely free! So you have absolutely nothing to lose, register now!

When do I start?

Camp Quality’s Big Ride for Little Kids starts on March 1-14 2021 for the first two weeks of March.

Who can participate? 

Camp Quality's Big Ride for Little Kids is a virtual cycling challenge event open to anyone that can ride on the road, in the gym or at home.

Where do the funds I raise go?

The money that you raise for Camp Quality will help over 7,000 kids facing cancer who are now waiting for the fun and safety of a Camp Quality Kids’ Camp; as regrettably, no Camp Quality Kids’ Camps have been held since the onset of COVID-19.

I want to get my workplace involved; how can I do this?

Your workplace can get involved in Camp Quality's Big Ride for Little Kids by registering here and setting up a team page. Once you have a team page you can share the link and ask your staff to join. If you need any assistance in setting up a team for your workplace, please email communityfundraising@campquality.org.au

How do I join a team? 

Joining a team is easy! When you register, select ‘register as a team’ and complete the details in the form. Once you’ve registered, you’ll receive a team fundraising page which you can share with family, friends or colleagues to join the Big Ride for Little Kids with you.

What support will I receive from Camp Quality?

Our Big Ride for Little Kids team will be there to support you every step of the way with your fundraising. We will be there from the point of registration right through to the finish line.

How many people can I have in my team?

As many as you like! There is no limit. Just make sure you’re staying safe and socially distancing.

Where can I ride for my Big Ride for Little Kids?

For 14 days, you can go anywhere (as long as you are doing so legally and safely). It doesn't matter whether you are riding on road, off road, in the gym, at home or to work, it will all count towards your two-week challenge. Please make sure that all riding is in compliance with all laws of the jurisdiction(s) in which you are riding. 

Can I complete my Big Ride for Little Kids in another country?

Yes, absolutely!! It doesn't matter where you ride during the two-week challenge. Whether it's the Colle de Finestre or the Mount Taranaki Circuit, it can all count towards your goal.

Just use Strava, MapMyFitness/Ride/Run or another GPS-enabled device to record your ride and upload it to your Big Ride for Little Kids dashboard.  

Are all styles of bikes eligible for the challenge?

Yes! You can use any style of bicycle (that is not considered a motor vehicle). You can also take part in other modes of human-powered transport such as rollerblading, walking and wheel chairs.

What happens if I don't reach my goal?

You are not bound to complete your goals – you can increase or decrease your goals at any point throughout the two-week challenge on your Dashboard. Please get in touch with the team if you need help adjusting your goal by emailing tamara@campquality.org.au

How can I withdraw from the challenge?

If you've changed your mind about taking part in the Big Ride for Little Kids– maybe due to an injury, or change in schedule - please know there is no entry fee or minimum fundraising. You can take part from anywhere and adjust your target to suit your needs for the two-week challenge, however you can get in touch with the team if you need help deleting your page by emailing tamara@campquality.org.au

Fundraising Tips

How do I set up my online fundraising page?

Once you’ve registered, you’ll automatically be given a personal fundraising page where you can update your profile with details about your Big Ride for Little Kids and share photos with your friends and family. You can kick start your fundraising by donating to your own page, as research shows those that do this raise one and a half times more! Make sure you share the link on Facebook or Instagram so your friends know what you’re doing and can support you.

Once I’ve registered, what’s next?

After you register you will receive a confirmation e-mail with login details for your online fundraising page and instructions on how to personalise it and share your page with your friends. You’ll also receive our tips on how to upload your km's on your page. 

How do I get my supporters to donate?

Check out our fundraising tips on the Big Ride for Little Kids page. Remember the more people you tell, the more likely they are to support you. Direct them to your fundraising page by emailing them the link or share your page on Facebook.

Are there any tips and tricks for my fundraising?

Click here to get some basic tips and tricks to get started with your fundraising. Don’t forget your dashboard includes everything you need to spread the word about your challenge.

What are ways I can spread the word? 

You can spread the word by simply sending out invitations, writing emails, updating your Facebook page, sending an SMS message or giving your friends a phone call. For more ideas, email communityfundraising@campquality.org.au

Are there any rules about fundraising I should know about?

Yes, there are rules to ensure your fundraising is compliant with local fundraising legislation in your State. Camp Quality is here to guide you through this to ensure your event is compliant. Once registered, you will receive an email from us with your Authority to Fundraise and terms & conditions to help with your compliance.

Your online Fundraising page

I'm having trouble using my online fundraising page.

If you need help please send an email to communityfundraising@campquality.org.au with your page details and we’ll get in contact with you.

I created two fundraising pages by mistake, how do I delete one?

We can remove the duplicate page for you, send an email to communityfundraising@campquality.org.au with your page details and we’ll get this fixed asap.

What if my spin bike doesn't provide a distance measurement? 

If you want to add your spin bike class kms to your Big Ride for Little Kids challenge – you absolutely can! You can use the following conversion chart as a guide for recording spin classes:

Duration       Effective distance

15 minutes    7.5 kilometres

30 minutes    15 kilometres

45 minutes    22.5 kilometres

60 minutes    30 kilometres

I have lost the login details for my online fundraising page.

Please get in touch with us via email communityfundraising@campquality.org.au or call (02) 9876 0559 and we’ll be able to resend the details to you.

What is the link to my online fundraising page? 

You would have received this link in your initial registration confirmation email. If you can’t find it please just get in touch with us at communityfundraising@campquality.org.au

I want to change my profile picture on my online fundraising page.

You can login into your online fundraising dashboard here and follow the steps to change your profile picture.

What are badges?

Once you register and have your online fundraising page, you will be able to earn and receive virtual badges to mark the completion of your Big Ridefor Little Kids tasks. Your badges are displayed on your online fundraising page. 

Logging your KMs

How can I log my rides? 

All the different rides you've completed will be added to your profile either through strava, mapmyfitness or manually. There are three main ways to add kilometres to your individual Big Ride for Little Kids page:

You can connect your Strava or MapMyFitness account to the Big Ride for Little Kids platform and each ride you complete will be brought across to your fundraising page within an hour of it being saved.

To do this, simply go to the Connect to Strava/MapMyFitness in the left-hand menu of your dashboard.

Upload a GPS file (Garmin etc.): for participants using a GPS-enabled device like a Garmin to track their rides, login to your Big Ride for Little Kids profile and from there you can upload each ride file on your dashboard to grow your tally.

Add spin bike/exercise bike/manual rides: those who are just using a standard cyclometer - which doesn't record the GPS points - or an exercise bike to complete their challenge can add the distance manually on the 'add manual rides' page of your dashboard or through the 'manual entry' option on the mobile app.

Why isn't my ride km's updating?

While you can add test rides to your challenge page before March 1, the overall total will remain at 0km until the challenge commences on March 1

All test rides will be automatically removed from the platform on March 1 and do not count towards your two-week challenge. We allow you to add test rides prior to this date in order to get comfortable with how the platform will work once the challenge's ride period commences.

Which rides will count towards my total? 

Any kilometres ridden in the two-week challenge! It doesn't matter whether you're riding a road bike, mountain bike or a unicycle - any kilometres clocked throughout the month can count towards your Big Ride for Little Kids goal.

Teams and Workplace Teams

All Big Ride for Little Kids participants must register as an individual first, in order to have their own account to track their rides, and manage donations from.

Once you've registered as an individual, you can click the Create a Team button on your Dashboard to create your team.

Other participants can then create their own individual account, then click the Join Team button on your team page to automatically attach themselves to your team.

How do I join a team?

Joining a team is easy! When you register, select ‘register as a team’ and complete the details in the form. Once you’ve registered, you’ll receive a team fundraising page which you can share with family, friends or colleagues to join the Big Ride for Little Kids with you.

Can I remove a member from my team?

Sometimes participants join your team by accident or because they're looking for other people to ride with in the challenge. As the team leader, it is your choice whether a participant should be on your team or not.

If you need to remove a participant from your team, you can click the Remove text link next to the participant you wish to remove on the Team Members page of your Team Dashboard

Can I sign up as a workplace?

Yes! Just register and create a team using your company or business name. You can asign a team captain to see who joins you team. If you want to make it private - just untick the 'public' box when registering. For help on registering, email partnerships@campquality.org.au 

Can I change my team name?

After a team has been created, the team leader can change the team name at any time.

To change the team name, the team leader can go to the Update Team Details page of the Team Dashboard to change the team name.

The team page's URL cannot be changed once the team has been created and shared.

Can I speak to someone about starting a corporate team?

Yes! We're here to help. Please get in touch by emailing us at: partnerships@campquality.org.au 

How do I leave a team?

Can I be on multiple teams?

Unfortunately no, once you've registered with your email address, you can only be on one team.

Connecting to other apps

How do I connect with MapMyRide/Fitness/Walk/Run?

If you would like to use MapMyRide/Fitness/Walk/Run to track your rides, you can connect it from the Connect Apps page of your dashboard. This will enable us to publish all future rides recorded in MapMyRide/Fitness/Walk/Run after the time of connection (rides recorded before connecting the platforms cannot be synced).

The Big Ride for Little Kids platform will pull your rides across from MapMyRide/Fitness/Walk/Run within 30 minutes of them being saved, provided the ride is:

Saved as 'public'

Saved as a 'cycling' activity type

I can only see MapMyFitness, how do I connect MapMyRide?

MapMyFitness is the umbrella under which Under Armour has united the group of apps it purchased, which include MapMyRide, MapMyWalk, MapMyRun etc.

Your login credentials for any of these apps will allow you to connect through the MapMyFitness, despite the mis-match in branding. So you can connect your existing MapMyRun/Walk/Ride etc. account using the MapMyFitness option on the Connect Apps page of your Dashboard.

Why isn't my ride syncing from MapMyFitness/Ride/Run/Walk?

Big Ride for Little Kids can only pull rides from the MapMyFitness/Ride/Run/Walk platform if they are marked as 'Public' and saved as a cycling-related activity.

If your ride doesn't sync with Big Ride for Little Kdis within 60 minutes of saving it to MapMyFitness/Ride/Run/Walk, ensure that it hasn't been saved as 'Private' and is in the correct category of activity types (i.e Bike Ride, Indoor Bike Ride, Mountain Biking)

How do I disconnect from MapMyFitness/Ride/Run/Walk?

If you would like to disconnect your MapMyFitness/Ride/Run/Walk account, preventing any future rides from syncing to your Big Ride for Little Kids page, you can disconnect it from the Connect Apps page of your dashboard.

No further ride information will be pulled across from MapMyFitness/Ride/Run/Walk once it has been disconnected.

How do I connect with Strava?

If you would like to use Strava to track your rides, you can connect it from the Connect Apps page of your dashboard. This will enable us to publish all future rides recorded in Strava after the time of connection (rides recorded before connecting the platforms cannot be synced).

The Big Ride for Little Kids platform will pull your rides across from Strava within 30 minutes of them being saved, provided the ride is:

Saved as 'public' and your profiles master privacy setting isn't enabled

Saved as a 'cycling' activity type

Why isn't my ride syncing from Strava?

There's three common causes for rides not syncing from Strava to your Big Ride for Little Kids

If your ride doesn't sync with your online page within 60 minutes of saving it to Strava, then you may need to check the following possible causes:

  1. Strava is connected after the ride is recorded: we can only pull rides across that are saved after you have connected your Strava account with the Big Ride for Little Kids platform. No rides prior to this time will be brought across to your page.

Privacy settings: if the ride is saved as ‘Private’ or you have your ‘Enhanced privacy’ master setting on Strava enabled in your account, you cannot sync the ride to our platform. This ride will not be pulled across if you change the privacy after the fact, either, so you will need to export the GPX file from Strava and import it on the Add/Delete Ride page of your Big Ride for Little Kids Dashboard.

Wrong activity type: Big Ride for Little Kids can only pull 'Rides' across from the Strava platform, so if your activity has accidentally been saved as a Run or other non-cycling activity type, then it will not sync across to your Big Ride for Little Kids page.

How do I disconnect from Strava? 

If you would like to disconnect your Strava account, preventing any future rides from syncing to your Big Ride for Little Kids page, you can disconnect it from the Connect Apps page of your dashboard.

No further ride information will be pulled across from Strava once it has been disconnected.

Can I use Garmin Connect, Runtastic, Google Fit etc?

Big Ride for Little Kid’s platform doesn't have an automated connection with Garmin Connect, Runtastic, Google Fit and the literally thousands of other options available for tracking exercise, due to technical development capacity constraints, however, that doesn't mean you cannot use these apps to take part in the challenge!

We understand that people want to use the same app during the challenge month that they use for the remainder of the year, and that's why we allow you to simply enter a manual ride to represent the distance recorded during your cycling on these other platforms. You can do this from the Add/Delete rides page of your challenge Dashboard.

Donations

Do I need to remit the funds donated to my online fundraising page? 

You don’t need to worry about those as these donations come straight through to Camp Quality.

Are donations tax deductible?

Any donation over $2 is tax-deductible. A receipt will be sent to the email address you provide when making a donation. 

I’ve raised funds on Facebook but they’re not showing up on my page!

Facebook donations are handled by a third party, and unfortunately, we can’t sync these donations with your personal fundraising page due to limitations with Facebook Donate functionality. We advise you do not use the Facebook Donate button to raise funds and recommend that you simply share the link to your fundraising page on your social media pages without using the Facebook Donate button.

How can someone sponsor me by credit card?

People can make a donation using credit card or paypal on your online fundraising page. Once the donation has been made, the donor will appear at the bottom of your page (unless they choose to remain anonymous and your page fundraising tally will automatically update with their donation). They will receive an automatic receipt via email as well.

How do I upload cash 'offline' donations to my page?

If you’ve received cash and want to add it to your fundraising page, all you have to do is: Login to your dashboard, go to ‘My Donations’ and click ‘Add Offline Donation’. Fill in the details to issue a receipt to the individual/team who gave you the cash. If you get stuck, please send an email to: communityfundraising@campquality.org.au

How do I 'say thanks' to my donors? 

You should always say thank you to the amazing friends, family and colleagues that sponsor your challenge - so we've give you two easy ways to say thanks:

Login to your challenge page and you will see 'Say Thanks' links below each donation - you will only see the link while logged in. You can click on this link to write a public thank you message to your donor and they will be notified of your gratitude by email.

You can find a 'thank you' email template in your rider Dashboard, which you can copy and paste into an email to your donor to thank them privately.

Who was my anonymous donor?

Lots of people are curious about who donates to them anonymously - but unfortunately as the donor has elected to remain anonymous, we are unable to share this information with you.

You can, however, ensure that the generous supporter is aware of your gratitude for their support by leaving a thank you message on their donation. Just press the Say Thanks link under the donation (you must be logged in to see this link) and write a message, and the donor will get notified by e-mail.

How can I turn donation notifications ON/OFF?

You can be notified each time a person donates to your challenge via e-mail.

You can turn this setting on/off using the check box on the Edit My Page area of your Dashboard.

After your Big Ride for Little Kids

When are donation receipts issued? 

All donations regardless of value will be receipted within 2 minutes of the funds being deposited. All donations over the value of $2 are tax deductible.

We cannot receipt the donation until the funds have been received.

I've received a cash donation. What do I do?

If you’ve received cash and want to add it to your fundraising page, all you have to do is: Login to your dashboard, go to ‘My Donations’ and click ‘Add Offline Donation’. Fill in the details to issue a receipt to the individual/team who gave you the cash.

Can I get the funds I raise matched by my employer?

Yes! Don't be afraid to ask your company or business to sponsor any donations raised and dollar match! Let us know if you need help asking your workplace by emailing: partnerships@campquality.org.au